Refund policy

Refunds and Returns – We want you to be completely happy with your order. Returns are accepted if your biscuits arrive damaged or if the wrong item has been sent. Unfortunately, as our biscuits are freshly made to order, we cannot accept returns or offer refunds if you simply change your mind or no longer require your order.

Damaged Items – We take great care when packaging your biscuits, but occasionally they may be damaged during delivery. If your biscuits arrive damaged, please email hello@katiesbiscuitshop.com within 24 hours, along with photos showing the damage. We will arrange for a replacement to be made and sent to you within 2 working days.

Cancelled Orders – If you need to cancel your order, please email hello@katiesbiscuitshop.com within 24 hours of placing your order. As our biscuits are freshly made to order, if your biscuits have already been made, unfortunately we will be unable to cancel the order or offer a refund.